в‘Ў A customer service representative will be in contact to assist you by email or phone.

You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

в‘ Post a return request on our Return forum within three days of receipt. you receive a product different from your order OR the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay OR you posted a Return request within 24 hours of payment and your order is still under вЂњPendingвЂќ status (if your order is under вЂњQueued for ShipmentвЂќ status, please contact our customer service center) OR An item is eligible for cancellation if : Refunds are issued once the returned products clear our inspection. Please take into consideration that we only accept qualifying returns but not exchanges. Placing orders in Korea via oversea websitesДЇor foreigner members living in Korea, Please use the korean website 'The korean address is only available on korean website. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Please be advised that these charges are levied by the destination country and we do not have control over them. в”” Once your order is shipped, we hope your understanding that you can't cancel or change your order.Д¬ustoms and Duties : The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please contact our website Community(1:1 Inquiry) if you would like to request an exchange or cancel on your order. Important : Your order is shipped once your payment has been cleared. Poster Tube is added automatically when you order the item putted the poster. (Note: Customers are not able to choose the shipping company) If you choose EMS(or DHL), MusicKorea will take several consideration and has the the right to choose the shipping company (EMS or DHL). In case of the product ordered includes a poster, we will fold the poster.Д®MS(or DHL) and Small Packets shipping have a tracking number during delivery. The amount paid for the poster tube will be stored for the next purchase use.) (If the order has include a poster tube, we will ship the order without the poster tube. Poster Tube is not applicable for Small Packets shipping. Small Packets via 'K-Packet Service': there are a weight limit (Below 2kg). Small Packets is updated with faster K-Pactet Delivery.The actual delivery time can be lengthened or shortened according to the customs clearance and shipping schedule of the destination country.In the tables, the delivery time of EMS(or DHL) and Small Packets is based on the arrival of major cities in the destination country.

The heirs original soundtrack